Gemalan Bus Station in Taipei City

🕗 opening times

comments 5

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  重光陳

  :: 31 May 2018 18:07:31

  真的爛到爆 一開始買票 態度就很不佳 再來一上車 怎麼塞差不多兩個小時 我從宜蘭到北車 花了三個小時...

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  Su Su

  :: 05 May 2018 20:49:34

  先說明 我並沒有搭乘客運，所以不代表乘車經驗 但是我堅決不會去搭乘一家，這麼不在乎不尊重人的公司！以下是我遇到的經歷 20180428日星期六晚上經由轉運站入口的斑馬線，我非常肯定當時人行道是綠燈，就在我過一半時一台藍色葛馬蘭朝著我和我的家人衝過來，完全沒有減速，那個距離非常之近，我當下只覺得自己要完了，但還是用盡全力的跑，還好家人也有過，那台車幾乎跟我們的背貼著呼嘯而過！當我過完這個馬路時，我本能的開始發抖，腦海裏都是剛剛那台車過來的畫面，我來不及傷心 今天有可能生命就畫下句點！ 我只感覺到非常的憤怒，走到轉運站櫃檯向工作人員說我想投訴，他卻一臉不屑，覺得我沒搭車憑什麼投訴，態度非常差，後來打了服務專線，接的人還算客氣，但並沒有想處理事情，只說因為你沒有事，只能等星期一請主管回覆，然後連一句不好意思都沒說 就這樣等等等到今天5/5號，這中間我也寫了網路客服，都沒有人回覆，我不懂今天是不是要等出事情了才要檢討？前幾天國道客運的新聞還歷歷在目，我相信後面有很多的原因 但是身為一個司機，注意路上的人不也是最基本的嗎？更何況我非常確定他有看到我們！卻不減速，這是什麼心態？如果我今天行動不方便，或我是個老人，禁得起你這樣危險的行為嗎？ 我希望葛馬蘭客運你們正視這個問題，不是沒事就好，今天是我好運逃過了，下次呢？請尊重任何生命！謝謝

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  張硯珩

  :: 14 March 2018 20:50:28

  真的很爛 不要以為到北車比較方便 搭首都客運在轉捷運好很多 購票原本在四樓 改成一樓，不知道的旅客 可能因為這樣錯失更多時間 而且也不能直接投現金 看不到首都的車尾燈 你 就是你，有看到訊息的話 要去宜蘭，給我搭首都 I am from Ilan , local resident So here is my advice If you want to go Ilan Take the capital star The bus and the service is better And, even it locate at tp train stat It doesn’t take shorter time to reach Ilan So, go take the capital star

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  泛亭陳

  :: 03 March 2018 12:09:46

  剛才在台北車站轉運站搭車，因為是上樓買，所以只能買後補票的位置，等了幾分鐘，第一班車來了，有位子的乘客目測不到十位吧，服務人員也沒喊一下現場有沒有候補位，車子就開走了，然後我們上前詢問，服務人員堅持，我們一定要排在候補位的牌子前，才會讓人候補，要不然車子直接開走很合理。再等了十分鐘， 第二班車子來了，我們很乖的去排隊，跟另一位服務人員反應，之前都會廣播現場是否有候補客人，但怎麼今天沒有，這位服務人員硬扯說車上一定是位子不足，所以不讓後補，本來就不會再確認現場是否有客人需要候補。接著，有劃位的客人上車完，奇怪的是，服務人員也沒上去點位子，就讓我們上車了🤔所以車上有自動點位系統嗎？明明上車的人數差不多的說？我從大學坐葛瑪蘭到現在，一直都覺得你們車子很整潔乾淨，服務態度又好，所以雖然票價貴了一點，還是會選擇你們，但今天的服務讓我感到有些不舒服，車上有空位候補不會詢問現場客人，若說跟之前的制度不同，我也認了，但之後還不如選擇首都，至少很清楚的知道就是要排隊

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  魯Ru

  :: 21 January 2017 09:17:23

  Of all the buses going between Taipei and Yilan, this one is the worst. They are surprisngly quite rude, don't give accurate information on arrival times, and operate subpar buses. The buses are among the dirtiest--on busy days they don't seem to clean much at all between routes and you can find snotty tissues or leftover food and wrappers in your seat. Not up to par with the other company's buses either, no power outlets and spotty wifi service. There is a very high chance that the bus driver forgot to "turn on" wifi, or the wifi is "under repair", or wifi "hasn't been installed yet". If you aren't offering a service consistently why advertise for it? One thing is consistent though, the staff are unbelievably rude. Don't misplace your ticket, because if so the bus driver will scold you and make a huge scene in front of everyone, screaming until you produce a ticket. Aside from the bus drivers yelling at their customers, none of the other staff are polite either--you'll be very lucky to get a thank you! Even though none of the staff speak English, they could still reply poliety in Chinese... but they don't! The staff openly fight with each other on who should give the little speech about bus info and collect tickets, but when one eventually steps forward, after the departure time has already passed, they'll grit their teeth and rush through the task as quickly as possible. I can understand that, nobody wants to step forward and have an appearance of responsibility over this terrible bus operation and face customer complaints, but it's very awkward for customers to see staff fighting with each other. It's also not uncommon to see a local losing it at the staff, complaining about the unsanitary conditions, misplacing a bag, etc. Furthermore, if you ask a question, they will only answer in a way to make their company look good. "How long is it to banqiao from luodong?" First person, no answer. Manager, "100 minutes" In reality it took 130 minutes and there wasn't even any traffic during the whole ride. For a transportation company, giving the wrong information about arrival time is not acceptable! They'll yell and lie to get you on their bus, it's obvious they only care about profit--not their customers.